Privacy Policy

Last updated: 17 February 2026

Obsero Pty Ltd ("Obsero", "we", "us", or "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, hardware devices, and monitoring platform.

1. What Information We Collect

We may collect the following types of information:

• Contact information (such as name, organisation, email address, and phone number)
• Account and login credentials for the Obsero monitoring platform
• Device data transmitted from monitoring units (e.g. images, timestamps, diagnostics, GPS location)
• Usage and analytics data relating to how our website and platform are accessed
• Technical information such as IP address, browser type, and device identifiers

2. How We Collect Information

We collect information when you:

• Contact us or submit forms via our website
• Create or use an Obsero platform account
• Deploy or operate Obsero monitoring hardware
• Interact with our services, emails, or support systems
• Visit our website (via cookies and standard analytics tools)

3. Why We Use Your Information

We use collected information to:

• Provide and operate our monitoring services
• Transmit, store, and display trap monitoring data
• Maintain system security and performance
• Respond to enquiries and provide support
• Improve our products, analytics, and user experience
• Meet legal, regulatory, and biosecurity obligations where applicable

4. Data from Monitoring Devices

Obsero devices collect operational and environmental data strictly for pest monitoring, research, and biosecurity purposes. Images and metadata are captured only as configured by the deploying organisation and are not used for surveillance of individuals.

5. Disclosure of Information

We may share information with:

• Service providers who host or support our platform infrastructure
• Customers or authorised users managing deployed devices
• Regulatory bodies where required by law
• Professional advisers (legal, accounting, or compliance)

We do not sell personal information to third parties.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect information against loss, misuse, unauthorised access, or disclosure. Data is stored using secure cloud infrastructure with access controls appropriate to its sensitivity.

7. Cookies and Analytics

Our website may use cookies or similar technologies to understand usage patterns and improve performance. You may disable cookies in your browser settings, although some functionality may be affected.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate. Requests can be made using the contact details below.

9. International Data Transfers

Some service providers may store data in secure data centres outside Australia. Where this occurs, we take reasonable steps to ensure information is handled in a manner consistent with Australian privacy requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations. The latest version will always be available on this page.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Obsero Pty Ltd
Email: contact@obsero.tech

If you believe your privacy has been breached, you may also contact the Office of the Australian Information Commissioner (OAIC).